Frequently Asked Questions

Our advanced AI analyzes uploaded photos to detect and recognize faces. You can train the system by:

• Tagging people in sample photos from previous events
• Creating client profiles with reference images
• Letting the system learn from your tagging patterns

The AI improves with each use, becoming more accurate at recognizing recurring clients and subjects.

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal. For enterprise customers, we also support bank transfers.

All payments are securely processed through our PCI-compliant payment gateway with bank-level encryption.

We support all common photography formats:

• JPEG: Standard compressed format (recommended for web delivery)
• PNG: Lossless format with transparency support
• RAW: Support for Canon (.CR2, .CR3), Nikon (.NEF), Sony (.ARW), and most other major camera formats

For RAW files, we automatically generate optimized JPEG versions for client viewing while preserving your original files.

We have a transparent pricing model for print sales:

• You set your own prices for all products
• We charge a flat 15% service fee on each transaction
• No hidden fees or monthly minimums

Example: If you sell a print for $100, you receive $85 and we retain $15 to cover payment processing, hosting, and fulfillment services.

Yes, you can upgrade or downgrade your subscription at any time:

• Upgrades take effect immediately with pro-rated charges
• Downgrades take effect at your next billing cycle
• No penalties for changing plans

You can manage your subscription directly from your account dashboard.

If you exceed your storage limit:

• You'll receive email notifications when you reach 80%, 90%, and 100% of your limit
• You can either upgrade your plan or archive older galleries
• New uploads will be paused until you free up space or upgrade

We never delete your photos automatically. Archived galleries remain accessible but don't count against your storage limit.

You have complete control over download permissions:

• Free downloads: Clients can download all images at full resolution
• Watermarked downloads: Clients get watermarked versions for sharing
• Purchase required: Clients must purchase prints or digital downloads
• No downloads: Viewing only with no download option

You can set different permissions for each gallery you create.

Our e-Album feature allows clients to preview physical albums digitally:

• Create album layouts using our drag-and-drop editor
• Clients can flip through pages just like a real album
• They can customize cover materials, page layouts, and more
• Once approved, the album goes straight to production

This has helped photographers increase album sales by 40-60% on average.

Yes! We offer extensive customization options:

• Upload your logo and brand colors
• Create custom domain names for client galleries
• Personalize email notifications with your branding
• Add custom watermarks to preview images
• Create personalized thank-you messages for clients

Premium and Custom plan subscribers get access to advanced customization features.

We take security seriously with multiple layers of protection:

• End-to-end 256-bit AES encryption for all stored files
• SSL/TLS encryption for all data transfers
• Regular security audits and penetration testing
• Two-factor authentication for account access
• Optional client gallery passwords
• Automatic backups with version history

Your photos are stored in secure, geographically distributed data centers.

We recommend the following internet speeds for optimal performance:

• Basic uploading: 5 Mbps upload speed (for occasional small galleries)
• Regular use: 10-20 Mbps upload speed (for most photographers)
• High-volume: 50+ Mbps upload speed (for studios with large volumes)

Our uploader supports:

• Batch uploading of multiple files
• Automatic resuming of interrupted uploads
• Background uploading while you continue working