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From your first gallery to your next studio plan.
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Frequently asked questions
23 answersGetting started
A clearer picture of what your studio can do.
What is AiFotonex, and who is it for?
AiFotonex brings AI face-search galleries, online photo selection, digital albums and studio management into one photography platform. It is built for photographers and studios who want to organize client work and make photo delivery easier.
You can also build a branded portfolio website. Explore the photography tools to see how they fit your workflow.
Link to this answerHow do I get started with AiFotonex?
Open the sign-up page and follow the account verification steps. Once your account is ready, you can access your studio dashboard and set up your work.
Before choosing a paid plan, compare the photo quota, AI credits, album allowance and billing duration on the pricing page.
Link to this answerDo clients need to install an app to view or select photos?
No separate app installation is needed for browser-based photo viewing and selection. Clients can open the shared gallery link on their phone or computer and use the access method you have configured.
Supported galleries can also be added to a phone’s home screen for easier access later.
Link to this answerCan I manage clients and photography bookings too?
Yes. AiFotonex includes customer, booking and work management in the studio dashboard. You can keep track of client work alongside the galleries, selections and albums involved in delivery.
See the studio workflow overview for the steps from setting up a gallery to final delivery.
Link to this answerAI galleries & photo selection
Help guests find their photos. Help clients choose their favourites.
How does AI face search help guests find event photos?
You share an event gallery link or QR code. Guests open it on their phone and use a selfie to find matching photos in the gallery.
The gallery’s access settings determine what a guest can view and download. Face search helps people discover relevant photos; review your sharing settings before sending a gallery to guests. Explore AI galleries.
Link to this answerHow does online photo selection work for clients?
Share the photo gallery and the required access details with your client. They can browse the images, choose their favourites and submit their selection from a browser.
This gives you a client-approved shortlist to use for album design or the next stage of your work. See the photo selection workflow.
Link to this answerDo I need to move my original photos out of Google Drive?
No. You can connect Google Drive and keep original photos in your own Drive accounts. The number of accounts you can connect depends on your AiFotonex plan.
Google Drive storage limits and any Google storage charges remain separate from your AiFotonex subscription. Compare Drive connection allowances.
Link to this answerCan I control who can view my photo gallery?
Yes. Available access options include public viewing, password protection, client access codes and guest face-match access. Choose the option appropriate for the event and check the gallery’s viewing and download settings before sharing.
A gallery link or QR code makes access convenient, so share it only with the audience you intend to reach.
Link to this answerWhat does the QR Code Designer do for a photography event?
It helps you create a branded event QR card that guests can scan to open the gallery. You can display the card at the venue or share it with the event audience.
The QR code opens the gallery; the gallery’s configured access settings still apply. Explore event QR codes.
Link to this answerDigital albums
From an album preview to clear client feedback.
What is a digital album or e-album?
A digital album is an online album presentation that clients can browse with a page-turning experience. It lets you share the album design through a web link so clients can view it on a phone or computer.
It is useful for presenting the layout before print and sharing the finished design online. Explore digital albums.
Link to this answerCan clients suggest corrections before an album is printed?
Yes. AiFotonex e-albums support comments and drawn corrections so clients can point out changes on the design. This keeps feedback connected to the album they are reviewing.
Review the requested changes with your client and confirm the final design before arranging printing. See the album review features.
Link to this answerHow many e-albums can I create?
The e-album allowance depends on your studio plan. Compare the album allowance alongside photo upload quota, AI credits and plan validity on the pricing page.
Select the billing duration you want to see the applicable plan details before subscribing.
Link to this answerPortfolio website builder
Give your photography a home of its own.
Can I build a photography website without writing code?
Yes. The visual website builder lets you start from a template and customize your photography website. You can work with your content and preview the design, including its mobile layout.
An optional HTML/CSS editor is available for more advanced customization. Explore the website builder.
Link to this answerCan my portfolio website include photo galleries and videos?
Yes. The website builder supports portfolio galleries, gallery categories and video content. Its media library helps you manage the content used on your site.
You can organize different kinds of work so visitors can easily discover the photography services and style that interest them.
Link to this answerCan I use my studio branding and a custom domain?
The portfolio website offering supports a branded website and a custom domain. Check the website package details for current inclusions, including any domain offer.
If you already own a domain, contact the team about connecting it and any applicable setup requirements.
Link to this answerDoes the website builder offer analytics and marketing integrations?
The builder includes integration options for tools such as Google Analytics, Google Search Console, Meta Pixel and chat. These let you connect relevant services as part of your website setup.
You will need the appropriate third-party accounts and configuration. Explore the builder’s tools and integrations.
Link to this answerPlans & billing
Understand allowances before choosing a plan.
Which AiFotonex plan should I choose for my studio?
Start with your expected photo volume, AI usage, number of albums and Google Drive connections. Compare the Basic, Standard and Premium plans against those needs.
The pricing page shows monthly, quarterly, half-yearly and yearly options. For longer billing periods, check both the displayed monthly equivalent and the total billed amount.
Link to this answerAre photo upload quota and AI indexing credits the same?
No. Photo upload quota and AI indexing credits are separate plan allowances. A plan’s photo quota should not be read as the number of included AI credits.
Check both allowances for your selected plan and billing duration on the pricing page. If you are unsure how your event volume fits a plan, ask the team before subscribing.
Link to this answerIs there a pay-as-you-go option for occasional shoots?
Yes. The Flexi wallet option is listed at ₹0.01 per photo, with no monthly subscription and no expiry on wallet balance. It is an option for photographers who prefer to recharge based on their workload.
Review the current usage details before choosing it. Do not assume the per-photo price includes every separate feature or allowance.
Link to this answerWhere can I check refund eligibility?
Read the Refund Policy before purchasing. It explains the request window, eligibility, exclusions and processing time; a refund is subject to those conditions.
For help with a particular purchase, contact support with the relevant order details. Never include a password or OTP in your message.
Link to this answerAccount, privacy & support
Access your account and find the right help.
How do I sign in or reset a forgotten password?
Use the login page to sign in with your registered mobile number and password, or use the Google sign-in option.
If you forgot your password, open Forgot password and follow the mobile verification and reset steps. Keep your password and verification codes private.
Link to this answerWho owns the photos I upload, and how is my information used?
Your uploaded photos and videos remain your property. AiFotonex processes information to provide services such as galleries and album delivery, as described in the Privacy Policy.
The policy explains the information collected, service providers involved and how to make privacy requests. The Terms & Conditions explain your responsibilities when using the platform.
Link to this answerHow can I contact AiFotonex support?
Email support@aifotonex.com or call +91 88537 75081. You can also use the Contact page for the office address and working hours.
Describe what you are trying to do and what happened. Relevant gallery or order details can help the team understand the issue; do not send your password or OTP.
Link to this answerStill have a question?
Tell us about your studio and what you need help with.