Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Information you provide to us

• Account Information: When you create an account, we collect your name, email address, and mobile number. You may sign up using Google OAuth or Mobile OTP login.
• Content: We collect the photos and videos you upload to our platform. All media remains your property; AiFotonex only processes and stores it for gallery, album, and delivery purposes.
• Payment Information: If you make purchases, we collect payment details through our trusted payment gateway partner Cashfree. We do not store full card or UPI information on our servers.
• Communications: When you contact us, we collect your messages and any information you choose to provide.

Information we collect automatically

• Usage Information: We collect information about your activity on our services, such as how you use features and interact with content.
• Device Information: We collect device-specific information such as hardware model, operating system, and mobile network information.
• Location Information: With your permission, we may collect information about your precise location.
• Cookies and Similar Technologies: We use cookies to recognize you and provide a personalized experience. You may disable cookies in your browser settings.

2. How We Use Your Information

• Provide, maintain, and improve our services
• Enable features like photo selection, e-albums, workflow management, and client galleries
• Process transactions securely via Cashfree
• Send reminders, alerts, and service-related notifications
• Send you technical notices, security alerts, and support messages
• Respond to your comments, questions, and requests
• Analyze usage trends to improve services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. How We Share Your Information

We do not sell or share your personal information for promotional purposes. We may share information only in these cases:

With your consent

We will share personal information with third parties only with your explicit consent.

With service providers

We use trusted partners such as Google (for login via OAuth screen), Fast2SMS (for mobile number authentication, SMS/OTP, and WhatsApp alerts), and Cashfree (for secure payments). These providers process your data under strict agreements.

For legal reasons

We may disclose information if required by applicable law, regulation, or legal process, or to protect rights, property, or safety of AiFotonex and its users.

4. Security

• We use SSL/TLS encryption for data transmission
• We apply encryption to sensitive fields like email, phone, and address
• Access to user data is restricted to authorized staff under confidentiality obligations

5. Data Retention

We retain personal data only as long as necessary. For example:

• Inactive free accounts may be deleted after 12 months of inactivity
• Deleted galleries and photos are permanently removed from our servers within 60 days
• Payment records are retained only as required by law

6. Your Rights

Under the Digital Personal Data Protection Act (DPDP), 2023 (India), you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for certain processing
• Raise grievances regarding data use

To exercise these rights, contact us at privacy@aifotonex.com. We aim to respond within 30 days.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or through notices within the app/website. Continued use of AiFotonex services after updates means acceptance of the revised policy.

8. Contact Us